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FAQ

PariMatch
FAQ PariMatch

How to register for PariMatch?

Click the “Register” button at the top of the PariMatch landing page. Follow the instructions carefully and provide accurate personal details to avoid problems in the future.

How to place a bet?

Log in with your username and password. Select the game you would like to play. Once the game window opens, click on the “Help” icon if you have any questions regarding the game rules. Refer to the game window to review the minimum and maximum bets. Now that you’ve got your bearings, you’re ready: get started!

How do I make sure the PariMatch games are fair?

All of our casino games are run using an independently tested random number generator, which is a condition of the license that allows us to operate. You can rest assured that the games at PariMatch are scientifically tested and completely fair for everyone.

What happens if my device is switched off after I have placed a bet?

Our games will resume from the moment you switch off when you log in and open the game window. Slot games end spinning and winnings are paid out regardless of the disconnection.

How do I withdraw money from my PariMatch account?

To withdraw funds, simply click on the ‘Withdraw Funds’ link, located in the ‘My Account’ section. This link will provide you with various ways to withdraw funds.

What is KYC?

KYC stands for Know your customer. It is a set of measures aimed at ensuring that PariMatch does not tolerate underage gambling, money laundering or other illegal activities. This verification allows us to deliver gambling content only to verified players and comply with all legal requirements.

Why am I asked for documents as part of a KYC check?

You may be asked to provide proof of your identity for a number of reasons, ranging from routine spot checks to discrepancies in our information relating to you or promotional claims.

How do I find the rules for the different casino games?

The rules for each game can be found in the pop-up window of the game. Look for the Help icon, usually identified by a question mark (“?”)

Slot machines
Slot machines PariMatch

What is a Live Casino PariMatch?

Live Casino offers a live casino experience and lets you play from the comfort of your own home. For visitors to the PariMatch Casino, there are many classic games where the dealers interact in real-time with the players, shuffling the cards and controlling the action. You get the full feeling of being in a real casino.

How do I play at the Live Casino on PariMatch?

To start playing, simply open one of the Live Casino game icons. You can then watch the games without having to bet. After you get the hang of it, start betting and get your adrenaline pumping!

Why can’t I run the Live Casino PariMatch?

If you are having trouble launching, you may not have the latest version of Flash Player, or the Flash Player is blocked on your device. Check out this article from Adobe to help you activate the Flash Player.

Are there any restrictions on the free game?

There is no time or spin limit for playing the demo version. You are given unlimited virtual credits to play, and you can have as much fun as you like.

PariMatch
Live casino

 

What do I do if a game won’t load?

If you encounter problems loading or stalling of games, you should first reload the page. If the problem persists, try changing your browser or updating your Flash player. In some cases, the problems are caused by antivirus or software that changes the user’s IP address. You can also contact Customer Support to get help with any issues you may have.

Is all of my personal information safe with PariMatch casino?

Absolutely! Our site uses 128-bit SSL (Secure Socket Layer) encryption technology. In the online security industry, it is used to transfer sensitive information, so you can rest assured that your credit card numbers and other personal details are protected by world-class professionals.

Do I have to verify my account to make a deposit or withdrawal?

No, we do not require it. However, in cases of suspected or fraudulent activity, we will need to request additional documents in order to verify your account.

How do I upload my documents for verification?

You can upload your documents directly to your personal profile. Please note that the maximum size of any file is 2 MB. Files are accepted in the following formats: bmp, pdf, gif, jpeg, jpg, png and tif. When you have entered your personal data, go to the “Documents” page to upload them.

Slots
Slots PariMatch

How long does it take to check the documents?

Documents are checked as quickly as possible, but sometimes it may take up to 24 hours. If you follow the steps above, we may not have to ask you for additional copies of documents and payment processing will take less time.

Can you refuse to accept my documents?

Yes. We have to act in accordance with the rules set by our licensing authority in Curacao.

Why do I have to upload documents to verify my account?

Our main priority is to keep all our players safe and that is why we take this procedure very seriously. We work according to the requirements of the Curacao Gaming Commission. Thus, in certain cases, we ask players for these documents, thus creating a completely safe environment for you to play, where you can fully enjoy our site.

Can I close my account?

Yes, you can. We offer the option to close your account for a certain period of time. To do this or to find out more information about it, please contact us via online chat or email: [email protected]